Visit Us

 

We have face to face services in the city centre of Sunderland and in Washington.

We offer a short initial interview so that the adviser can assess the problem and will:

  • Give you information to resolve the issue
  • Direct you to another agency, or
  • Make you an appointment to see a caseworker

Drop-In Opening Times

THE GALLERIES

Washington Town Centre  NE38 7SD

Monday – Friday:   10.00am – 2.00pm

WATERLOO PLACE

Sunderland  SR1 3HT 

Monday:          9.00am – 12.30pm

Tuesday:          9.00am – 12.30pm

Wednesday:    9.00am – 12.30pm

Thursday:        9.00am – 12.30pm

Friday:              9.00am – 12.30pm

 

What to bring with you

 

When you visit us it is vital that the adviser who deals with your problem has as much information about your case as possible. Here is what you need to bring with you.

(Do not worry if you cannot find/bring all requested documents).  

Debt/Money Problems 

  • Details of all those that you owe money to (creditors)
  • Copies of original agreements
  • Proof of income
  • Wage slips/benefit/tax credit/details
  • Details of household expenditure/bills (food, utilities, etc)
  • Copies of the latest correspondence you have received from creditors

Housing Problems 

  • Tenancy agreement (for rented accommodation)
  • Mortgage details (if applicable)
  • Proof of income
  • Wage slips/benefit/tax credit/details

Employment problems 

  • Employment contract
  • Details of any disciplinary/grievance/dismissal issues
  • Proof of income
  • Wage Slips/benefit/tax credit/ details  Consumer Problems
  • Full details of the goods or services causing the problem
  • Proof of purchase
  • Proof of income
  • Wage slips/benefit/tax credit/details

Immigration/Asylum Problems 

  • All letters from Home Office
  • Passport (if applicable), details of any visas or permits
  • Proof of income
  • Wage slips/benefit/tax/credit/details

For Family and Personal Issues 

  • Any paperwork/letters relating to the issue
  • Copies of original agreements
  • Proof of income
  • Wage Slips/benefit/tax credit/details  Welfare Benefit Issues
  • All Credit / Benefits letters and government agencies
  • Decision letters that you are not happy with or wish to challenge – this is essential •Proof of income: wage slips/benefit/tax credit/details
  • Family details etc number and ages of household members
  • National Insurance Number
  • Disability related issues eg doctors and consultants details
  • Rent, council tax, mortgage details
  • Savings